FAQ
Online Promo Codes
Online promotional codes cannot be used on in-store purchases. Offer cannot be combined with other discounts or offers. No adjustments on previous purchases. Offer subject to change without notice. To redeem online, enter promo code at checkout.
Cancelled Orders
Cancelled orders happen. If your order status changes to "cancelled," we will contact you within 48 hours.
Situations where an order can result in your order being placed "cancelled":
- Out of Stock and No Reorder Available. On occasion, we run out of items that are no longer available for reorder.
- Credit Declined. If your credit card is declined, we cancel the order.
If you cancel your order before status has been changed to "Shipped", your credit card will not be charged.
Please note if you cancel your order after it has been shipped, your credit card has already been charged and you will need to complete a return.
Fraud Prevention & Security Review
To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, we will email you to verify additional information. If you do not respond within 3 business days, the order will be cancelled automatically. Merchandise in an order that is pending security review is not reserved and can be purchased by other customers. To avoid this situation, please take care in entering your credit card information at checkout.
Other questions?
We're here to help! Send us an email at: Hello@thedancinglily.com
